Service Agreement

1. Parties & services. CAREIZE (“we”, “us”) provides commercial cleaning and routine property maintenance to the client (“you”) at the address on your invoice request. We specialize in small offices, dental practices, law firms, clinics, studios, and other professional spaces. Office suites inside malls or mixed-use buildings are welcome when they are non-food professional or workplace spaces. Currently not serving restaurants, cafés, food-service or food-preparation spaces, industrial warehouses, auto shops, heavy-production facilities, or similar high-intensity environments. Services are limited to what you schedule on your plan: core office cleaning, disinfection, single-story window cleaning, carpet/rug care, couch and upholstery spot care, seasonal grounds, parking-lot litter pickup, breakroom appliance deep clean, and routine property maintenance as described on our website. Drywall patching and paint touch-up are not offered. We do not restock consumables (paper, soap, liners) unless agreed in writing. We do not perform mechanical drain unclogging, licensed plumbing, licensed electrical, multi-storey exterior window work, mechanical parking-lot sweeping, oil-stain treatment, line painting, or snow/ice control.

2. Scope of core cleaning. Unless your plan states otherwise, a core visit typically includes: emptying trash/recycling in serviced areas; vacuuming and mopping floors; dusting reachable horizontal surfaces; cleaning and sanitizing washrooms; wiping breakroom counters and exterior of appliances. It does not include deep appliance interiors, exterior windows above single-story reach, or personal desk clutter removal.

3. Routine maintenance limits. Routine maintenance visits may include preventative inspections, HVAC filter changes, air-diffuser/vent and exhaust-fan dust cleaning, commercial products appropriate to the surface and non-corrosive drain care intended to help reduce buildup and the risk of clogs, bulb/switch/outlet replacement of a minor nature, door closer/handle/digital-lock battery work, and ceiling tile swap. Routine maintenance does not include licensed electrical, plumbing, HVAC or other regulated trade work unless separately arranged with appropriately qualified professionals. Drywall patching and paint touch-up are not included. Standard cleaning materials required to perform the agreed scope are included in the service price. Specialty chemicals, client-mandated products, replacement parts, repair materials, or materials required for work outside the agreed scope may be quoted separately before the additional work begins. Anything requiring a licensed trade, structural repair, or specialized equipment beyond our house kit is out of scope.

4. Schedule, hours & timing. We work outside your stated business hours only. There is no guaranteed clock time for arrival. Route order, traffic, weather, and same-day workload mean start times vary. You provide accurate business hours so we never clean while you are open, unless you request otherwise in writing.

5. Access to the premises. You must provide lawful, safe access for each visit. Acceptable methods include: (a) a lockbox with a code you share with us; (b) a dedicated key or fob issued to us and logged; (c) building security / concierge release; (d) keypad or alarm code; (e) meet-on-site for the first visit to exchange keys. Access codes are used only for service visits; update us whenever they change. Required standard parking is included when no reasonable complimentary option is available; fines, violations and customer-requested premium parking are excluded. If incomplete or incorrect access details prevent entry, the client is responsible and CAREIZE will offer one complimentary reschedule. Lost keys/fobs attributable to us are our responsibility within insurance limits; lost items caused by unclear instructions or third-party building staff are addressed case by case. Alarm systems must be set up so our entry does not trigger false dispatches—or you must provide arm/disarm instructions. After the complimentary reschedule for incomplete or incorrect access details, normal no-access and schedule-change rules apply.

6. Square footage & measurement. Approximate square feet are acceptable for area measurements. We laser-measure on the first visit. Count fields (appliances, seats, stalls) require positive whole numbers and are not approximate. If a verified area differs by more than 5%, we notify you first and apply the exact adjustment or credit once on the next invoice — never an already issued invoice. Estimates generated on this website are not a final price. Submitting a plan is an invoice request; a final invoice is issued after review and confirmation.

7. Personal property & privacy. We do not open drawers, bags, cabinets, or personal containers. We do not move or handle personal belongings beyond what is reasonably required to clean an open surface. Valuables and confidential materials should be secured by you. We follow reasonable confidentiality expectations for any information we incidentally see in the workplace.

8. Parking (vendor access). Applicable parking costs required to perform the agreed service are included when no complimentary parking option is reasonably available. Parking fines, tickets, violations, customer-requested premium parking, and optional or non-service-related parking are excluded. If your site has specific parking instructions (gated lot, assigned vendor stall, paid overnight garage), note them in your access details so our technician is not turned away.

9. Pricing, invoices & payment. Rates are in Canadian dollars, shown to two decimal places. Service prices are shown before applicable HST. When we are registered to collect HST, applicable HST is shown separately on your invoice and is not included in the service price. If we are not registered to collect HST, HST is not added. No hidden fees. Standard cleaning materials, travel and required parking are included. Applicable HST is shown separately. Estimator prices are estimates until onsite measurement. Official invoices are generated only from Admin-confirmed measurements. Customer-entered quantities are never treated as final. Frequency Savings are based on actual billable service occurrences in the invoice cycle: 1 occurrence 0%, 2 occurrences 5%, 3 or more 10% (maximum 10%). Annual is 12% off recurring Core Care only. Same-day combined visits charge each solution’s raw unit price and apply only the lowest standalone minimum. Monday–Friday is the regular rate; Saturday is +20%; Sunday is +20%; an applicable Ontario statutory/public holiday is +20%. Weekend and holiday never stack. New clients: the first month is due before or on the first visit. Thereafter invoices are typically issued monthly with Net 15 terms via Interac e-Transfer or direct deposit (EFT). Promotional discounts (annual Core Care, Frequency Savings, referrals) apply as stated when you request service and are never duplicated. A website submission is an invoice request until a final invoice is generated and confirmed.

9A. Late payment, interest, NSF & collection. Undisputed amounts unpaid after Net 15 may accrue interest at 1.5% per month (18% per year), calculated in a manner consistent with the Interest Act (Canada) and applicable Ontario law, from the day after the due date until paid. A returned or NSF payment may incur a $45 administrative fee plus any bank charges we are billed. If an account is referred to collections or legal process, you agree to pay reasonable collection costs, including disbursements, to the extent permitted by Ontario law. Invoice disputes must be raised in writing within 15 days of the invoice date; undisputed amounts remain payable on the original due date.

9B. Changes to agreed scope. Any request that materially changes the agreed scope, service frequency, service area, access requirements, or other service conditions may result in a revised price, confirmed before the additional work begins. Additional requested services, specialty materials, repairs, emergency work, and services outside the agreed scope may be quoted separately and are not waived by the service price shown for the agreed plan.

10. Term & cancellation. Month-to-Month is the default and has no annual commitment. Either party may end month-to-month service through Cancel Service. The optional Annual plan runs twelve (12) months from the service start date and receives 12% off recurring Core Care only. Annual term and cancellation conditions in sections 10A–10C apply only if you select Annual and accept this agreement.

10A. Early exit from an annual plan — discount recovery. If you end an annual plan before the 12-month term: (a) use Cancel Service; (b) we invoice a discount recovery limited to Annual discounts actually received. We never recover future discounts, Frequency Savings, add-ons, or HST. The calculation is shown before confirmation. An audited Admin override is allowed. Skipping a month does not change or extend the agreement start or end date. Unused annual skips do not carry into the next term.

10B. Our right to end the plan. We may suspend or end care immediately for non-payment, unsafe conditions, or material breach, or otherwise through Cancel Service. Prepaid amounts for care not delivered after a termination for cause initiated by us (other than non-payment) are refunded pro-rata at the rate you were paying.

10C. Respectful working environment and termination for cause. We value constructive feedback and will make reasonable efforts to address service concerns. We may suspend or terminate service on written notice if a client or site representative repeatedly engages in abusive, threatening, harassing, discriminatory, or materially disruptive conduct; repeatedly demands work outside the agreed scope after clarification; or otherwise makes safe or reasonable performance of the services impracticable. Good-faith complaints or reasonable requests for correction will not, by themselves, constitute grounds for termination. Any such decision will be applied consistently and will not be based on a protected ground under applicable human-rights law.

11. House team, insurance & safety. Visits are performed by our owner-led, carefully managed in-house team — we do not subcontract routine cleaning visits. Specialized one-off work (for example a licensed trade) if ever required would be disclosed in writing before starting. We carry $2M commercial liability coverage. You provide a safe workplace free of known hazards; we may decline or stop work if conditions are unsafe (biohazard, structural risk, aggressive animals, blocked exits, undisclosed hazardous materials).

12. Care stamps, notes & quality. We aim to record completed visits on your client calendar with technician name and finish time (“Careized by …”). Optional email notification may be enabled. Maintenance findings or comments may appear on the visit record. Report service concerns within 48 hours of a visit so we can re-perform or investigate promptly. System outages may delay a stamp; a missing stamp is not by itself proof that care was not performed.

13. Client responsibilities. Accurate hours, access method, and contacts; secure valuables; ensure water/power as needed for the visit; inform us of construction, pests, pets on site after hours, hazardous materials, or special hazards; keep pets controlled if present after hours. You must disclose allergy, asthma, or special chemical requirements in advance. Water-only cleaning can be requested for asthma or allergy sensitivity. You remain responsible for Occupiers’ Liability Act duties as the occupier of the premises.

14. Limitation of liability. To the fullest extent permitted by Ontario law, our liability for any claim arising from a visit is limited to re-performance of the affected care or the fees paid for that visit, except for death, bodily injury, or damage caused by our gross negligence or willful misconduct. We are not liable for pre-existing conditions, wear and tear, lost profit, or third-party building systems. Nothing in this agreement excludes liability that cannot legally be excluded.

15. Service interruption & force majeure. If we are unable to perform a scheduled service because of severe weather, emergency conditions, building closure, utility failure, civic disruption, unsafe site conditions, or another event beyond reasonable control, we will notify you by email as soon as reasonably practicable. At our option, we will either reschedule the affected service for the next reasonable available service date or issue a credit against the affected service on the next invoice. If the agreement ends before the credit can be applied, any unused credit for unperformed services will be refunded where applicable. No charge will be made for an unperformed service. If we are unable to provide a scheduled service for reasons within our control, the affected service will not be charged. We may reschedule it or provide an equivalent credit at our option. If only part of the service was completed, any credit will reasonably reflect the unperformed portion. If you close the site without 24 hours’ notice and we attend, a reasonable trip charge up to the visit minimum may apply.

16. Non-solicitation. During the term and for six (6) months after, you agree not to solicit our in-house team members for direct employment to perform the same care at the premises, except with our written consent. If breached, reasonable liquidated damages equal to three (3) months of that employee’s then-current compensation may apply, as a genuine pre-estimate of recruiting and training cost, not a penalty.

17. Photos, documentation & marketing. We may take photos of areas relevant to care quality, damage reports, or measurement for your service file. Optional photos or PDFs you select with a quote request are attached to the invoice-request email so our team can review them, and stored only with that request. They are not used for marketing, social media, or advertising unless you give a separate, optional marketing consent. You may withdraw marketing consent at any time by emailing us.

18. Chemicals, WHMIS & hazardous materials. We use commercial products appropriate to the surface and follow WHMIS practices. You must disclose allergy, asthma, or special chemical requirements in advance. Water-only cleaning can be requested for asthma or allergy sensitivity. If you require specific certified products or water-only cleaning, note that on your plan; specialty products may affect pricing. You must disclose known asbestos notices, chemical storage, biohazards, or other hazardous materials before the first visit. We do not handle, dispose of, or remediate hazardous waste.

19. Changes to rates. We may adjust rates with written notice to reflect material, tool, travel, inflation, or minimum-wage cost changes. Annual-plan rates stay fixed for the 12-month term except for material scope changes you request, tax changes, or a cost change of this kind given with written notice before a renewal.

20. Keys, fobs & access devices. Access devices we hold are logged and used only for scheduled care. Lost devices attributable to us are replaced at our cost within insurance limits. You must notify us within 24 hours of any access-code change or lost key on your side.

21. Alarm & security systems. You provide arm/disarm instructions so our entry does not cause false dispatches. Monitoring or police response fees from incorrect instructions are your responsibility unless caused by our error after correct instructions were given.

22. Supplies & equipment. We supply labour, equipment, and standard cleaning products for included scope. Standard cleaning materials required to perform the agreed scope are included in the service price. Specialty chemicals, client-mandated products, replacement parts, repair materials, or materials required for work outside the agreed scope may be quoted separately before the additional work begins. Customer-supplied paper products, soap, and liners remain excluded unless expressly agreed.

23. Damage claims. Report suspected damage within 48 hours of a visit with photos when possible. We investigate promptly. Pre-existing wear, construction dust from third parties, and ordinary use are excluded.

24. Subcontracting. We do not subcontract routine care visits. Specialized one-off work (e.g. licensed trade) if ever required would be disclosed in writing before starting.

25. Privacy. Contact, address, access, and billing data are used only to deliver care, billing, and account support, as described in our Privacy Policy. We handle personal information in accordance with applicable Canadian privacy law. We do not sell personal information. Staff are instructed on confidentiality for information seen on site. Access codes and sensitive service notes are used only for scheduled visits and are not sent to the public Ask CAREIZE AI assistant. Our Privacy Policy and Cookie notice form part of this agreement by reference.

26. Snow, ice & Occupiers’ Liability. We do not provide snow clearing, salting, or ice management. Parking-lot litter care is debris pickup at the time of the visit only. We are not responsible for ice, snow, or slip-and-fall conditions that form before, during, or after a visit, including overnight weather changes. Occupiers’ Liability Act duties remain with the occupier of the premises.

27. Pets. If animals are present after hours, they must be secured so our team can work safely. We may skip a visit without charge to you for the labour (a trip charge may still apply) if an unsecured animal prevents safe entry.

28. Independent contractor. We are an independent contractor, not your employee, partner, or joint venturer. Nothing in this agreement creates an employment, agency, or fiduciary relationship. We control the manner of performing the work, subject to this agreement and site rules you communicate in writing.

29. Assignment. You may not assign this agreement without our written consent. We may assign it to a successor of our business on written notice to you, provided the assignee assumes our obligations.

30. Electronic communications & electronic agreement. You consent to receive invoices, notices, and service communications electronically at the email you provide. Under Ontario’s Electronic Commerce Act, 2000, checking the required agreement checkbox and submitting this request with your legal name indicates your acceptance of the Service Agreement and you agree to be bound by it, subject to applicable law. We record the typed legal name, agreement version, selected plan, selected service scope, quoted service price, timestamp, IP address, and user-agent as evidence of acceptance. No drawn or uploaded signature is collected. Submitting the form is the binding act.

31. Entire agreement. This Service Agreement plus your accepted plan (calendar selections and rates) and our Privacy Policy form the agreement. Changes must be confirmed in writing or via Client Portal before the next invoice cycle.

32. Severability. If any clause is held unenforceable or contrary to Ontario or federal law, that clause is modified to the minimum extent required to make it enforceable, or severed if modification is not possible. The remainder of the agreement stays in full force.

33. Governing law. This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes are subject to the courts of Ontario.

CAREIZE · Service Agreement 2026.09.20 · Ontario